Leading and Managing High-Performance Teams

This module will offer participants the tools, techniques and framework to develop and sustain a high performing team in order to achieve enhanced performance at the workplace.

Establishing a high-performing team unleashes the immense potential within your organisation, and creates a workplace that is highly motivated, engaged, and productive for its leaders, employees, and key stakeholders to succeed and grow.

Target audience: Team leaders of a new or existing team

Learning Objectives

Upon completion of this module, you will be able to:

Define and state why teams matter to any organization
Identify the characteristics of a high performing team
Identify the stages of development of a high performing team
Practice communication and listening skills within a team
Work as a team to address problems and challenges
Benchmark your current team using the Team Effectiveness Inventory
Apply the team learning cycle as a process of team development
Identify the characteristics of a dysfunctional team and ways to address the issue of a dysfunctional team
Apply a conflict management framework and its related conflict management styles to address conflicts in a team
Identify and commit to an action plan to develop and sustain your team as a high performing team at the workplace.

Outline

The key learning topics covered by this module include:

Why teams matter?
What are the characteristics of a high performing team?
How does one develop and sustain a high performing team?
Communication and listening skills
The team effectiveness inventory
The team learning cycle
Dysfunction teams and how to overcome them
Conflict management in teams
Conflict management case studies
Action plan