WSQ: Service Coaching (Course Code: CRS-Q-0039928-RET)
9月16日周四
|Location-TBD
WSQ: Service Coaching (Course Code: CRS-Q-0039928-RET) (Course Support Period: From 12 Sep 2019 To 11 Sep 2021)
Time & Location
2021年9月16日 上午9:00 – 2021年9月17日 下午5:00
Location-TBD
About the Event
This course addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance.
Learning Objectives
Recognise the role of a coach in coaching for service performance
Prepare coaching plan for individuals to address service performance issues
Demonstrate the use of coaching techniques to address service performance issues
Monitor progress of individual for improvements in service performance.