WSQ: Apply Basic Negotiation Skills & Techniques (1)

We often negotiate with clients, colleagues, subordinates and even bosses, formally and informally. Negotiation is about making adjustment to timelines, priorities, resources and deliverables to help things run smoothly. Most people find it difficult to initiate a negotiation because they do not know how to begin. Others are afraid to engage in negotiations because they worry not knowing how to handle the situation should it become difficult. At other times, they feel they could have negotiated better. Negotiation is an art which many are not fully confident in doing. This course will equip you with the key negotiation skills which can significantly improve both the individual and business performance, and ultimately meeting the needs of the participating parties.

Learning Objectives

1. Identify negotiation outcomes in commercial situations to establish organisation’s desired position in the negotiation.

2. Identify roles and responsibilities needed to support negotiation objectives.

3. Prepare relevant background information to understand other parties’ position.

4. Use negotiation…