![STADA Embracing Future New.jpeg](https://static.wixstatic.com/media/002e07_c4bc349bbddb4e859c5b6abcc8187fcf~mv2.jpeg/v1/fill/w_90,h_90,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/STADA%20Embracing%20Future%20New.jpeg)
6月17日周五
|Location-TBD
Service Coaching
This course addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps.
![Service Coaching](https://static.wixstatic.com/media/11062b_dd3a0be4ff154356957f99b669c97dce~mv2.jpg/v1/fill/w_147,h_98,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/11062b_dd3a0be4ff154356957f99b669c97dce~mv2.jpg)
![Service Coaching](https://static.wixstatic.com/media/11062b_dd3a0be4ff154356957f99b669c97dce~mv2.jpg/v1/fill/w_147,h_98,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/11062b_dd3a0be4ff154356957f99b669c97dce~mv2.jpg)
Time & Location
2022年6月17日 上午9:00 – SGT 下午5:00
Location-TBD
Guests
About the Event
This course addresses the skills and knowledge to coach individuals for service performance. It involves identifying the coaching needs of individuals, and preparing and delivering a coaching plan. It also includes the use of coaching techniques to close service gaps and monitor the progress of individuals for improvements in service performance.
Learning Objectives
- Recognise the role of a coach in coaching for service performance
- Prepare coaching plan for individuals to address service performance issues
- Demonstrate the use of coaching techniques to address service performance issues
- Monitor progress of individual for improvements in service performance.
Training & Assessment
The programme is highly interactive, incorporating mini-lectures, case studies, group discussions, demonstrations, role plays, individual reflections, written assignments and oral interviews.
Target Audience
This course is for supervisors, team leaders and managers from various service sectors.