Opportunities

Responsibilities:

 

This role is required to work on hybrid technical and documentation responsibilities.

 

• Uses product technical skills (like repair, maintenance, manufacturing, testing, building, operating, designing, troubleshooting, servicing, etc.) and technical documentation skills (like content generation, writing, editing, reviewing, formatting, validating, etc.) to produce high quality storyboards and outlines for KLA’s MR experiences for both internal and external customers.

• Responsible for MR experience design for training, service, maintenance, installation, repair, troubleshooting, part replacement and upgrades for field service engineers, technical support engineers and install engineers.

• Creates, develops, plans, writes, and edits MR experiences.

• Interfaces with functional organizations to develop content for the MR experiences. Researches and converts technical information into MR Experiences for technical users. 

• Conducts review meetings and discussions independently with training, engineering and technical staff.

• Supports testing and validation of new MR Experiences, specifies changes and validates with engineers.

• Submits change requests for written procedures as required.

• Follows documentation best practices, formats and templates. Learns new software, tools and techniques to support high quality AR development.

• Exerts good project management skills on the assigned projects, conducts reviews with stakeholders, provides regular updates to the stakeholders and functional groups; assesses risks and actions; assesses efforts, time and resource requirements; resourceful to drive actions or seek actions; maintains action trackers and project documentation.

• Involves stakeholders from various departments. Monitors the errors, mistakes, changes requested and implements the changes in the Experience design quickly.

• Strives to develop and maintain high technical skills. Participates in technical activities to maintain technical skills on the assigned product, supports and participants in training, install, upgrades, tool builds, troubleshooting or any other activity assigned from time to time.

• Independently makes decisions with minimal or no support from direct or indirect managers, leverages people from functional groups, subject matter experts and stakeholders to drive collective decisions.

• Works efficiently and effectively in matrix environment with multiple direct and indirect managers. Comfortably execute to expectations of multiple stakeholders with conflicting requirements and drive consensus, boundaries and clarity where needed. 

• Works on medium to extremely complex problems where analysis of situations or data requires an evaluation of intangible variance factors. Exercises independent judgment in developing methods, techniques, and evaluation criterion for obtaining results.

• Uses standard error-free English understood across the world. Displays high proficiency in English writing for technical and non-technical audiences. Translates complex content of procedure/documents to a level and language most appropriate to the target audience. Applies other writing best practices to produce high quality, easy to understand documents/procedures.